San Francisco Public Utilities Commission

SAN FRANCISCO, CA

SRT developed a set of tools for supervisors in the San Francisco Public Utilities Commission’s Wastewater Enterprise (WWE) to support new hires, enabling the organization to structure clear pathways for team members to succeed. We created a comprehensive package that includes setting clear expectations for performance and development opportunities, a schedule with milestones, tracking tools, and reference materials for supervisors including checklists and templates. SRT developed a structure for administrators in each group within WWE to support supervisors with check-in milestones and key schedule points in the tracking process. We created the tools for supervisors and administrative staff need to provide their team with the appropriate resources and establish plans for employees to receive any support required to meet the shared expectations. SRT staff to implement the package, including building resource sites on WWE’s internal SharePoint, training supervisors, managers, and administrative staff, and developing standardized performance expectation forms for applicable job classifications in addition to making a suite of off-the-shelf forms that supervisors based on the employee’s responsibilities.

SRT created invaluable and measurable resources for supervisors and administrators to track and support employees in becoming effective contributors through clear tools and structures. We developed schedules, milestones, forms and tracking criteria for employees to progress along comprehensible pathways and manage expectations. We delivered structured, managed plans for supervisor-employee communication with accessible and actionable administrative support.